FAQs
Awaiting Order Arrival
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Ordering & Payment
How do I place an order on Dealhub.lk?
Simply browse our products, add your desired items to the cart, and click "Checkout." Fill in your delivery details and choose your preferred payment method to complete the order.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders easily and enjoy a faster checkout process in the future.
Can I add items to an existing order?
Once an order is placed, we cannot add items to it. Please place a new order for any additional items.
What payment methods do you accept?
We accept Credit/Debit Cards (Visa, Mastercard), Bank Transfers, and Cash on Delivery (COD) for most locations. We also support easy installment plans like Koko.
Is it safe to use my credit card on your site?
Yes, we use secure, encrypted payment gateways to ensure your financial information is always protected.
Will I receive an invoice for my payment?
Yes, a digital invoice will be sent to your registered email address immediately after the order is confirmed.
How long does it take for my order to arrive?
Orders are typically delivered within 2 to 3 working days after confirmation.
How much are the delivery charges?
Delivery charges are calculated at checkout based on your location and the weight of the items.
Do you deliver island-wide?
Yes, we deliver to any location across Sri Lanka.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this on our "Track Your Order" page.
What should I do if my order is delayed?
If your order hasn't arrived within 4 working days, please contact our hotline at 07777 300 25 or email [email protected].
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
After sales
When you purchase any product from us, it comes with Free Technical support to assist you. We understand all users are not equally technical people to configure all the tech gadgets for their very first attempt. This is a very common scenario, we often face issues to configure any new tech products but that doesn’t mean the product is faulty or not working. That is the reason, we are here to support you to get the work done and to assist you to get configured your product purchased from Dealhub.lk
- Let us know if you are unable to configure yourself as early as possible and must within 3 days or within the warranty period (If it has a warranty) by Calling 07777 300 25 or Email us- [email protected]
- We will assist you on how to solve the issue from your end. In most cases, the issue could be solved with reference YouTube video links or over phone support, or with email support. In this case, it would be faster if you could provide us more details about the issue with screenshots to identify the problem so that we can go through it and help you quickly solve the issue. To send screen shots, you can send by WhatsApp- 07777 300 25 or or by Email- [email protected]
- If the issue is not solved over the phone or in another way, you need to visit our Store with the device. After visiting our Store, we will test the product with our technical person and will try to fix the issues soon. If the issue with our product, we may offer you an immediate replacement with another one but if the issue with your other devices and the still product is working with our devices that will not cover replacement but we will try to help you to work with your device as a courtesy.
Unfortunately NO. We received many requests for after-sales support every day and we have seen most of the cases the issue solved just following the right steps and for this reason, we can’t send any person to customer address and to solve. For any after-sales support, you need to visit our Store so that we can investigate and solve the issues immediately. We have several experts and we want to ensure you solve the issue. If not solve, we can replace the new product to solve and provide better service to every valuable customer.
In this case, we will test and try to find the issues and if that is not possible and the product is within 7 days replacement policy– we will replace it with a new one. If the product came to us after 7 days and if the product has a warranty- we will keep it for the warranty and it may take 3 to 7 days to get the issue solved. We will take note of the issues you found and give you an approximate time for the solution. Once the items are repaired, you need to visit our office and collect it in person.
YES! If you inform us of your issue with the order number we will keep a note and you can visit us later as well. If you can’t come yourself you can send any person with the product and with the invoice copy. After receiving the product at our Store we will check and contact you with the solution.
In this case, we can’t help 100% but we generally try to give Free support and consultancy but we can’t guaranty to replace if the product is not working. So, we always request to all, please let us know if you face any issues immediately.
Note: Please be noted that We can’t accept our person to visit your location to solve any issue. Our delivery team won’t be able to provide any technical support. For technical & after-sales support, you must need to visit our store with the product. You need to consider one more thing, we just sell the products and we are not the manufacturer to solve all the issues which are related to the product itself. Nothing to worry much- According to our experience most of the issues get resolved without any issues and we help thousands of our customers. We not only selling the products but we also provide after-sales support with every products purchase from [email protected]
#happy_shopping
Refund
At Dealhub.lk, we handle all after-sales services directly to ensure your satisfaction. Refunds and returns are not processed via the site interface after purchase; instead, please contact our dedicated support team through the details on your Dealhub.lk warranty card or Invoice/Order Number. If you need help finding these details, feel free to contact us. Dealhub.lk reserves the right to decline guarantee claims in cases of suspected policy misuse.
Direct Processing: There shall not be any refunds or returns processed automatically via the Site. Any product or service requiring a refund or return must be directly coordinated with Dealhub.lk using the contact information provided on the warranty card or our official support channels.
Warranty Claims: For products with a company warranty, the terms and conditions specified by the warranty provider will apply. Dealhub.lk will facilitate the process to ensure you receive the necessary support.
Transportation Costs: Dealhub.lk is not responsible for any transportation or shipping costs incurred when returning a product for a refund or warranty claim under any circumstances. Please refer to our Delivery Policy for more details.
Non-Returnable Items: Certain items, such as clothing (underwear, earrings, swimwear, etc.), food items, and sports supplements, do not come with any warranties, return/refund policies, or money-back guarantees due to their nature and hygiene reasons.
Transaction Fees: A 5% transaction fee will be charged on all cancelled orders, regardless of whether the product has been dispatched or not.
Money-Back Guarantee: Our Money-Back Guarantee applies only to products priced at Rs. 2,000 or less on the Dealhub.lk marketplace, subject to inspection.
Refund Method: All refunds will be processed strictly through the original payment method used during the purchase.
Policy Abuse: We reserve the right to forfeit any guarantee or refund request if we suspect any abuse of our money-back guarantee offer or return policy.
The Dealhub.lk Money Back Guarantee applies to all products on the Dealhub.lk Marketplace priced at Rs.1,000 or less only.
To claim the money back for a product(s) you have purchased from us (Whether it’s been delivered to you already or not), please email us at [email protected] to initiate the process or call our hotline at 07777 300 25 if it’s still not delivered to you, within 1 week (7 days) of the purchase.
You should return the goods to us in their original (unopened) condition with package and other material (catalog etc.) that came with the product. We will refund you the original price paid for the goods less 5% transaction fee and our delivery charges if applicable within 1 week (7 days).
You can request a refund via [email protected]. A 5% or Rs. 500.00 (Whichever is greater) Restocking/handling fee will be charged whether the product has been dispatched or not. Dealhub.lk will refund the amount after reducing the fee to the original payment method used by the customer.
In the event of a delivered order being requested to refund, first the product should be returned to Dealhub.lk and once a thorough inspection has been carried out by the Dealhub.lk Staff for any damages, the refund will be processed as mentioned above and the total delivery cost will not be refunded. If any damages have been caused during custody of the customer, the refund request will be voided. Customer will be required to collect the goods from Dealhub.lk.
